For people who are under 18, to use our website, it must be used with the supervision of an adult, where payment information must be provided through or with his or her permission. However, Tamween policy is to accept registration requests only from those over 18.

At Tamween, we welcome responses and comments about our website, the products and services that we provide, except for any confidential or private information. All comments, responses, ideas, suggestions and posts you share with Tamween are not confidential and will become exclusive to Tamween and you cannot add any posts or comments containing indecent language, use fake email addresses or impersonate someone else. In this case, Tamween also may always delete or modify any data available in the website.

You may need to create your own account in order to obtain some of the services and facilities available on the website, by continuing to use our website you acknowledge and guarantee the following: 1. All the information you provide is accurate and correct. 2. Have permission to provide payment information in case it is needed, and to keep this information accurate and updated. Opening an account with Tamween provides you with more security and confirms your information and personality, and it is recommended that you do not share or disclose your account details, particularly your username and password. Tamween is not responsible for any losses or damages incurred as a result of disclosing or sharing your account details with third parties. If you are sharing your device, it is recommended that you do not save your account details in your internet browser and if you have reason to believe that your account details have been obtained without your consent in some way, you should immediately contact Tamween to suspend your account and cancel any unauthorized order or payment.

We respect your interest in privacy and the value of our relationship with you. This privacy policy therefore describes all kinds of personal information that we collect about our customers, the way we use information, with those who we share, the options available to our customers for our use of the information and standards we take to protect information and how our customers communicate with us in regards to our own procedures. By providing us with your personal information, you accept our privacy policy and agree that we may collect, use and disclose personal information in accordance with our Privacy Policy, knowing that you are not obliged to provide any information we ask you to provide, however, if you do not provide us with the information, we may not be able to provide you with any goods or services based on the collection of such information.

1. Data that is collected during your visit to our website 2. Security of personal information and storage mechanism 3. How to share, transfer and disclose your personal data publicly 4. Storing your personal information 5. Statement of your rights and obligations of the commodity provider 6. The mechanism for updating this policy 7. How to communicate with us Please read this policy carefully and understand it before using the website and please exit the website if you do not accept the privacy policy or if you are visiting the website from a country or territory where the use of the site is prohibited. Data that are collected through your visit to Tamween Every time you visit Tamween's website, information from your browser is sent to the Tamween server file history, where it is saved, which includes the details of the visit, for example: the time and date of visiting the website, the pages you have displayed, your IP address, the email address that directed you to Tamween's website, the record of transactions you have completed through our website, the type of browser and the operating system of the device used.

As part of your registration on our website, we will ask you to provide us with some personal information, such as: your name, shipping address, email address, phone number and other similar information as well as some additional information about you such as date of birth or other personal information, which will be stored in our database. In addition, we are obligated to protect users' information from unauthorized access, unauthorized change, disclosure or cancellation of the information we stored. Note that Tamween servers are encrypted using SSL . for example, financial information is transferred to be encrypted before being sent. Also, it should be noted that we do not store credit card information, but rather provide it directly to the financial institution competent to process it via the encrypted connection .

we store your personal information on secure and protected servers, by providing your personal information you accept to transfer and store your personal information on our servers, we take all safety measures to keep all your personal information from unauthorized access, use or disclosure. Although we do our best to protect your data, online data transfer is not entirely secure so we cannot guarantee the security of the data sent to our website and any transfer is at your own risk, and once we receive your data we will use all strict procedures and security features to try to prevent unauthorized access either by accessing our servers or through your own account. We therefore hope that you will secure your account well to reduce access to personal information.

Part of your personal data may be shared with some companies that complete your operations, for example your contact details and personal address to shipping companies so that these companies can deliver your order, knowing that we do not share all personal data but only send the necessary data to complete your operations. Any information you have provided us will not be disclosed to any third party and will be used only for our customer service purposes and as our customer we guarantee you security, reliability and secrecy. You will be requested for proof of identity before we provide any information, and we reserve the right to refuse to provide the required information if the identity that satisfies us is not provided. Protecting Personal Information: If you are concerned about your personal data, you are entitled to ask us to correct any errors in this data, and you are entitled to ask us at any time to stop using your personal and business data for direct marketing purposes. If you want to delete your personal data or stop the account, you can request it, so all your personal data will be deleted in the absence of shared data such as vouchers, orders, etc. If such data exists, the account will only be suspended, and that is by communicating with us and sending the order by email .

We may sometimes display some links that refer to external websites, we provide these links only in order to facilitate you, so please note that supplier is not responsible for the privacy practices of any external website you refer to, and this privacy policy applies only to the personal information we collect from our website. In addition, we must say that we use the targeting policy, which in return allows us to view the ads you want to see on our website, and we mean by targeting the possibility of advertising products that you have recently reviewed on our partners' websites, which means that ads that are offered to you in particular even on the sites of other companies are the offers and advertisements that you want to see only. We do this through a detailed analysis of the information collected from your cookies on our website so that we can know your inclinations and interests as a user, and the most important characteristic of this information is its confidentiality and anonymous identity so that it does not include any of your personal information or any private data.

Sometimes we may send you information regarding promotions, marketing information or event that we think may be of interest to you. Note that you have the option at any time to stop this service if you wish to do so, and you can also unsubscribe from our marketing list by clicking on the unsubscribe link inside any e- mail we send to you , and we will never share your e-mail address with any third party .we may also retain the content of any email we receive from you if we choose to do so.

In accordance with applicable laws, regulations, standards and practices, we guarantee that you can exercise the following rights on your personal data: 1- Access: You can access your private data through the personal account settings icon, and this information includes, but is not limited to, the types of personal data we collect and process, the purpose of this processing, the penalties for not providing such information and the right to file a complaint. If you can't access your personal data, feel free to email us via , and we'll respond to your request within 5 days. 2- Correct inaccurate or incomplete personal data: You can complete or correct your personal data by yourself through personal account settings in a timely manner, and you may not be able to make this adjustment on your own , you can contact us through contact details published in this policy or through Tamween platform, and your request will be answered within 5 days. 3- Delete personal data: You can delete personal data if it is no longer necessary for collection or processing, and if you no longer allow us to process it or if you no longer use our products and services or close your account. If your request for deleting is accepted, we will inform you to delete your personal data in a timely manner unless laws and regulations otherwise state, and it should be noted that, in order to resolve disputes, enforce user agreements and comply with the requirements of safe operation, we may retain certain data for a reasonable period of time to the extent permitted by law. 4- Withdrawal of approval: With regard to your personal data that you have allowed us to collect and process, you can withdraw approval at any time through account settings or send an email to to indicate the consent you wish to cancel, and once the approval is withdrawn we will not process your relevant personal data, however the withdrawal of approval will not affect the legitimacy of the processing that has been conducted in advance based on your license. 5- The right to refuse: In some legislation, the applicable law may give you the right to require the website not to process personal data for a particular purpose, such as direct marketing purposes, and although such action is based on legitimate interests, you may be entitled to object to such action, we must commit to not processing it anymore unless we can prove that such action is for a convincing and reasonable reason or is necessary to establish, exercise or protect legal rights. You can submit your rejection request via our email mentioned in this policy. 6- Suspend and cancel the account: You can suspend the account you have registered at any time by sending an email expressing your desire to suspend the account and in our role we may ask you to prove your identity to ensure the security of your account. After cancelling the account, we will stop providing our services to you and delete the data within the time limit stipulated in the applicable laws unless the laws provide otherwise, or we reach a certain agreement. 7- Obtaining a copy of personal data: You have the right to submit a request to us for a copy of your personal data through the communication information contained in this policy. 8- Responding to your requests: To respond to your above requests and to ensure security, you may have to submit a written request and may request verification of your identity before considering the application. We will respond to your request within 7 days from application of the request date and receipt by us. For reasonable applications, we do not charge you any fees, but we will collect a certain cost if the requests are repeated beyond the reasonable limit depending on each case. We may also reject repeated requests if they are not based on reasonable reason or those that require a lot of technical means, such as the development of a new system, or have the effect of risking the rights and interests of others. We will not be able to respond to such a request in cases relating to national security and national defense security, with regard to criminal prosecution, investigations, judgments, etc., cases relating to public security, safety and major public interests, and if there is sufficient evidence to prove that you are abusing rights or if they are based on personal hates or may result in damage to the rights of others.

Tamween reserves the right to make updates to this privacy policy at any time, we will not reduce your right under this policy without explicit consent as we will publish any updates on the page and we will also keep the old versions in the archive so that it is easy to refer to, and we urge you to review the website regularly for announcement of any updates to our privacy policy knowing that we will send notices of any new updates.

When you send us data using the website, you agree to keep, share and use the data in the necessary procedures as described in the Privacy Policy.

Are there refund fees? When returning a product in good condition that is not - damaged in any of its original state, the delivery and shipping fees are paid by the customer and deducted from the value of the returned goods, but if the product is defective or has been damaged and destroyed by factors that have nothing to do with the customer's will,Supplier is responsible for this mistake. - How can I exchange or return the damaged product? Please contact with our supplier through the profile information in the website. On a condition that the exchange/return product is in the same condition as the customer has received and has not been opened, used or changed the product's packaging features. - What is the duration of exchanging and returning? You can exchange or return - products within 15 days from receiving the item - excluding consumable goods - at no additional cost if the item is defective or does not conform to international standards or the purpose for which it was contracted for it and the defect is not the result of customer misuse. - How long does it take to exchange/return the damaged product? - How can I be refunded in case of return? The amount will be refunded after supplier receive the product and confirms its status and then transfer the amount to your account within two weeks. - What are the procedures used for exchanging the product? If you want to exchange any damaged product and choose the alternative product, please transfer the amount of the difference between the products.