Terms and Conditions
Welcome to Tamween.om (our website) , Before you register at Tamween, please
read the terms and conditions below that govern your visit to our website, your use
and purchase of the products offered. and we advise you to check on it regularly as
Tamween may make adjustments, changes or updates in the policy. If there are any
changes to these terms and conditions after confirming the order on the website,
your purchasing operation will not be affected unless it must be applied by the law.
Some features of this website may also require you to be a member of Tamween or
provide personal information as part of the registration process, your use of these
features and the website are also subjected to our privacy policy and user
agreement.
Tamween is a leading Omani electronic platform that facilitates the supply of
products between wholesale suppliers, business owners and enterprises, making it
easier for business owners to purchase and on the other hand making it easier for
wholesale suppliers to reach as many facilities as possible. It also offers quick
purchases, sales and supplies through the platform.
Accepting Terms and Conditions:
These terms and conditions apply between you (user of this website) and Tamween
(owner of the website). Your consent to comply with these terms and conditions
occurs when you use our website from the first time, if you do not agree to comply
with these terms and conditions, you should stop using the website immediately.
Accessing or using the website is an acknowledgement by you that you have read
and understood these terms and conditions and have agreed to comply fully
unconditionally with them.
Age Restrictions:
For people who are under 18, to use our website, it must be used with the
supervision of an adult, where payment information must be provided through or
with his or her permission. However, Tamween policy is to accept registration
requests only from those over 18.
Intellectual Property:
We give you a personal authority that is not transferable, waiverable and cancellable
to use the content we provide to you as part of the website, for purpose of enabling
you to use our services and enjoy their benefits, as determined by Tamween and in
accordance with the manner permitted by the terms and conditions.
All copyrights, trademarks, trade names, business appearance, designs, website
features and any other form of intellectual property, materials and other rights
associated with the website including page titles, images, texts, illustrations,
formats, logos, designs, icons, images, programs, music clips, downloads or videos
(overall). "Intellectual property" At all times is an essential property and right of
Tamween or is protected by Oman's intellectual property law, international
trademark and copyright laws.
Intellectual property and all other materials displayed on our website can be
accessed, displayed, downloaded and printed only for non-commercial use, as
expressly authorized by Tamween or who are given the license as third parties by
Tamween.
However, it is done under conditions:
1. Must be no modification or change made to intellectual property in any way.
2. To not provide or allow intellectual property to any third party as a trade, and you
will not acquire any copyright, trademarks or other property rights at all in relation
to intellectual property, and you shall not be entitled to any license, right or interest
in any material or software as an effect of your use of this website or on your access
to, presenting, downloading or printing of intellectual property. You are not allowed
to copy,(except as described above), publish, broadcast, distribute, display, modify
or create works derived from any intellectual property material or from our website,
sell it, participate in or sell it in any way, either in whole or in part, and strictly
prohibit any other use of intellectual property.
Tamween can provide third-party's content or links to third-party's websites as a
service to those interested to this information, Tamween does not monitor any
content of or third-party's websites and does not certify their content and has no
control over it, and the inclusion of links to third-party's content or third-party's
websites does not mean any association between Tamween and other parties.
Tamween also does not guarantee, accurately acknowledge or complete any third-
party's content or third-party's websites and does not endorse its accuracy or
perfection, nor it is responsible for any update or review of the content of these
parties, and your use of third-party's content is at your risk. Tamween will never be
responsible for third-party's content, including, the provision of external sources,
content, commercials, products or services or any other information or data
available on the website or from external sources.
Responses, Comments and Adding User:
At Tamween, we welcome responses and comments about our website, the
products and services that we provide, except for any confidential or private
information. All comments, responses, ideas, suggestions and posts you
share with Tamween are not confidential and will become exclusive to
Tamween and you cannot add any posts or comments containing indecent
language, use fake email addresses or impersonate someone else. In this
case, Tamween also may always delete or modify any data available in the
website.
Tamween's Private Account:
You may need to create your own account in order to obtain some of the services
and facilities available on the website, by continuing to use our website you
acknowledge and guarantee the following:
1. All the information you provide is accurate and correct.
2. Have permission to provide payment information in case it is needed, and to keep
this information accurate and updated.
Opening an account with Tamween provides you with more security and confirms
your information and personality, and it is recommended that you do not share or
disclose your account details, particularly your username and password. Tamween is
not responsible for any losses or damages incurred as a result of disclosing or sharing
your account details with third parties. If you are sharing your device, it is
recommended that you do not save your account details in your internet browser
and if you have reason to believe that your account details have been obtained
without your consent in some way, you should immediately contact Tamween to
suspend your account and cancel any unauthorized order or payment.
Privacy Policy:
We respect your interest in privacy and the value of our relationship with you.
This privacy policy therefore describes all kinds of personal information that we
collect about our customers, the way we use information, with those who we share,
the options available to our customers for our use of the information and standards
we take to protect information and how our customers communicate with us in
regards to our own procedures.
By providing us with your personal information, you accept our privacy policy and
agree that we may collect, use and disclose personal information in accordance with
our Privacy Policy, knowing that you are not obliged to provide any information we
ask you to provide, however, if you do not provide us with the information, we may
not be able to provide you with any goods or services based on the collection of such
information.
This policy will help you understand:
1. Data that is collected during your visit to our website
2. Security of personal information and storage mechanism
3. How to share, transfer and disclose your personal data publicly
4. Storing your personal information
5. Statement of your rights and obligations of the commodity provider
6. The mechanism for updating this policy
7. How to communicate with us
Please read this policy carefully and understand it before using the website and
please exit the website if you do not accept the privacy policy or if you are visiting
the website from a country or territory where the use of the site is prohibited.
Data that are collected through your visit to Tamween
Every time you visit Tamween's website, information from your browser is sent to
the Tamween server file history, where it is saved, which includes the details of the
visit, for example: the time and date of visiting the website, the pages you have
displayed, your IP address, the email address that directed you to Tamween's
website, the record of transactions you have completed through our website, the
type of browser and the operating system of the device used.
Information Security:
As part of your registration on our website, we will ask you to provide us with some
personal information, such as: your name, shipping address, email address, phone
number and other similar information as well as some additional information about
you such as date of birth or other personal information, which will be stored in our
database.
In addition, we are obligated to protect users' information from unauthorized access,
unauthorized change, disclosure or cancellation of the information we stored.
Note that Tamween servers are encrypted using SSL . for example, financial
information is transferred to be encrypted before being sent. Also, it should be
noted that we do not store credit card information, but rather provide it directly to
the financial institution competent to process it via the encrypted connection .
Stored Information:
we store your personal information on secure and protected servers, by providing
your personal information you accept to transfer and store your personal
information on our servers, we take all safety measures to keep all your personal
information from unauthorized access, use or disclosure.
Although we do our best to protect your data, online data transfer is not entirely
secure so we cannot guarantee the security of the data sent to our website and any
transfer is at your own risk, and once we receive your data we will use all strict
procedures and security features to try to prevent unauthorized access either by
accessing our servers or through your own account. We therefore hope that you will
secure your account well to reduce access to personal information.
Share Personal Data:
Part of your personal data may be shared with some companies that complete your
operations, for example your contact details and personal address to shipping
companies so that these companies can deliver your order, knowing that we do not
share all personal data but only send the necessary data to complete your
operations.
Any information you have provided us will not be disclosed to any third party and
will be used only for our customer service purposes and as our customer we
guarantee you security, reliability and secrecy.
You will be requested for proof of identity before we provide any information, and
we reserve the right to refuse to provide the required information if the identity that
satisfies us is not provided.
Protecting Personal Information:
If you are concerned about your personal data, you are entitled to ask us to correct
any errors in this data, and you are entitled to ask us at any time to stop using your
personal and business data for direct marketing purposes. If you want to delete your
personal data or stop the account, you can request it, so all your personal data will
be deleted in the absence of shared data such as vouchers, orders, etc.
If such data exists, the account will only be suspended, and that is by communicating
with us and sending the order by email .
External website links:
We may sometimes display some links that refer to external websites, we provide
these links only in order to facilitate you, so please note that supplier is not
responsible for the privacy practices of any external website you refer to, and this
privacy policy applies only to the personal information we collect from our website.
In addition, we must say that we use the targeting policy, which in return allows us
to view the ads you want to see on our website, and we mean by targeting the
possibility of advertising products that you have recently reviewed on our partners'
websites, which means that ads that are offered to you in particular even on the
sites of other companies are the offers and advertisements that you want to see
only. We do this through a detailed analysis of the information collected from your
cookies on our website so that we can know your inclinations and interests as a user,
and the most important characteristic of this information is its confidentiality and
anonymous identity so that it does not include any of your personal information or
any private data.
Email Address:
Sometimes we may send you information regarding promotions, marketing
information or event that we think may be of interest to you. Note that you have the
option at any time to stop this service if you wish to do so, and you can also
unsubscribe from our marketing list by clicking on the unsubscribe link inside any e-
mail we send to you , and we will never share your e-mail address with any third
party .we may also retain the content of any email we receive from you if we choose
to do so.
Your rights :
In accordance with applicable laws, regulations, standards and practices, we
guarantee that you can exercise the following rights on your personal data:
1- Access: You can access your private data through the personal account settings
icon, and this information includes, but is not limited to, the types of personal data
we collect and process, the purpose of this processing, the penalties for not
providing such information and the right to file a complaint.
If you can't access your personal data, feel free to email us via
, and we'll respond to your request within 5 days.
2- Correct inaccurate or incomplete personal data: You can complete or correct your
personal data by yourself through personal account settings in a timely manner, and
you may not be able to make this adjustment on your own , you can contact us
through contact details published in this policy or through Tamween platform, and
your request will be answered within 5 days.
3- Delete personal data: You can delete personal data if it is no longer necessary for
collection or processing, and if you no longer allow us to process it or if you no
longer use our products and services or close your account. If your request for
deleting is accepted, we will inform you to delete your personal data in a timely
manner unless laws and regulations otherwise state, and it should be noted that, in
order to resolve disputes, enforce user agreements and comply with the
requirements of safe operation, we may retain certain data for a reasonable period
of time to the extent permitted by law.
4- Withdrawal of approval: With regard to your personal data that you have allowed
us to collect and process, you can withdraw approval at any time through account
settings or send an email to to indicate the consent you wish to
cancel, and once the approval is withdrawn we will not process your relevant
personal data, however the withdrawal of approval will not affect the legitimacy of
the processing that has been conducted in advance based on your license.
5- The right to refuse: In some legislation, the applicable law may give you the right
to require the website not to process personal data for a particular purpose, such as
direct marketing purposes, and although such action is based on legitimate interests,
you may be entitled to object to such action, we must commit to not processing it
anymore unless we can prove that such action is for a convincing and reasonable
reason or is necessary to establish, exercise or protect legal rights. You can submit
your rejection request via our email mentioned in this policy.
6- Suspend and cancel the account: You can suspend the account you have
registered at any time by sending an email expressing your
desire to suspend the account and in our role we may ask you to prove your identity
to ensure the security of your account. After cancelling the account, we will stop
providing our services to you and delete the data within the time limit stipulated in
the applicable laws unless the laws provide otherwise, or we reach a certain
agreement.
7- Obtaining a copy of personal data: You have the right to submit a request to us for
a copy of your personal data through the communication information contained in
this policy.
8- Responding to your requests: To respond to your above requests and to ensure
security, you may have to submit a written request and may request verification of
your identity before considering the application. We will respond to your request
within 7 days from application of the request date and receipt by us.
For reasonable applications, we do not charge you any fees, but we will collect a
certain cost if the requests are repeated beyond the reasonable limit depending on
each case. We may also reject repeated requests if they are not based on reasonable
reason or those that require a lot of technical means, such as the development of a
new system, or have the effect of risking the rights and interests of others. We will
not be able to respond to such a request in cases relating to national security and
national defense security, with regard to criminal prosecution, investigations,
judgments, etc., cases relating to public security, safety and major public interests,
and if there is sufficient evidence to prove that you are abusing rights or if they are
based on personal hates or may result in damage to the rights of others.
Privacy Policy Update Mechanism:
Tamween reserves the right to make updates to this privacy policy at any time, we
will not reduce your right under this policy without explicit consent as we will publish
any updates on the page and we will also keep the old versions in the archive so that
it is easy to refer to, and we urge you to review the website regularly for
announcement of any updates to our privacy policy knowing that we will send
notices of any new updates.
Acknowledgment:
When you send us data using the website, you agree to keep, share and use the data
in the necessary procedures as described in the Privacy Policy.
Exchange and Return Policy:
- Are there refund fees? When returning a product in good condition that is not -
damaged in any of its original state, the delivery and shipping fees are paid by the
customer and deducted from the value of the returned goods, but if the product is
defective or has been damaged and destroyed by factors that have nothing to do with
the customer's will,Supplier is responsible for this mistake.
- How can I exchange or return the damaged product? Please contact with our supplier
through the profile information in the website. On a condition that the
exchange/return product is in the same condition as the customer has received and has
not been opened, used or changed the product's packaging features.
- What is the duration of exchanging and returning? You can exchange or return -
products within 15 days from receiving the item - excluding consumable goods - at no
additional cost if the item is defective or does not conform to international standards
or the purpose for which it was contracted for it and the defect is not the result of
customer misuse.
- How long does it take to exchange/return the damaged product?
- How can I be refunded in case of return? The amount will be refunded after
supplier receive the product and confirms its status and then transfer the amount to
your account within two weeks.
- What are the procedures used for exchanging the product? If you want to exchange
any damaged product and choose the alternative product, please transfer the amount
of the difference between the products.
Supplier Commitments
1. Presenting the product in a way that denies ignorance , by stating its conditions and
its distinctive descriptions .
2. The supplier must deliver the product to the customer in the condition it was in
when placing the order .
3. Replacing the product or returning it when it is destroyed and guaranteeing the
damage whenever it is due to a reason beyond the customer's will .
4. Every product whose use in an incorrect manner may harm the safety of the
customer , a clear and specific warning must be placed in both Arabic and English
indicating the correct way to use it and ways to treat any damage resulting from it .
5. Ensuring the quality of the product and the customer's obtaining it at the declared
price .
6. Transparency, credibility, and avoidance of false or misleading advertisements
when promoting a product.
7. You are prohibited from refraining from selling a good or charging a price higher
than the price that was previously announced.
8. Ensure goods conform to standard specifications and conditions related to health,
safety and environment.
9. Not to display indecent goods or products, or in violation of public order and morals.
10. Not to display liquor products and similar intoxicating substances and smoking
products.
11. The customer can pay part of the amount, and it can be paid within a certain period
that does not exceed a maximum of sixty days.