Privacy Policy

We respect your privacy and value the trust you place in us. This Privacy Policy explains the types of personal information we collect from our users, how we use and share that information, the options available to you regarding our use of it, the measures we take to protect it, and how you can contact us regarding our practices.

By providing us with your personal information, you acknowledge and accept the terms of this Privacy Policy, and you agree that we may collect, use, and disclose your information as described herein. Please note that you are not required to provide any information we request; however, if you choose not to, we may be unable to provide certain features or services that depend on the collection of such information.


1. Information We Collect
We may collect the following types of information to improve our services and enhance user experience:
Personal details such as name, phone number, and contact information.
Device information, including device ID, model, and operating system version.
Location data (both foreground and background) to enable delivery tracking, route optimization, and accurate customer assignment.
Usage data such as app interactions, preferences, and error reports.


2. Location Data
Tamween Drivers collects and uses location information to provide delivery-related features and ensure accurate order tracking.
Foreground location: Collected while the app is open and actively used to display nearby customers and delivery routes.
Background location: Collected even when the app is closed or not in active use. This allows us to continuously update delivery progress, optimize routes, and ensure customers receive real-time updates about their orders.
Your location data is never shared with unauthorized third parties and is used only for service-related purposes.


3. How We Use Your Information
We use the collected information to:
Enable delivery tracking and route optimization.
Assign customers based on proximity and real-time driver location.
Improve application performance and user experience.
Communicate important updates, alerts, or support messages.
Ensure the security and integrity of our services.


4. Sharing and Disclosure
We do not sell or rent personal data to third parties. We may share certain information only in the following cases:
With authorized service providers that help us operate our delivery system (under strict confidentiality agreements).
When required by law or regulatory authorities.
To protect the safety, rights, or property of users, customers, or the company.


5. Data Security and Storage

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All sensitive information is stored securely and transmitted through encrypted channels.


6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.


7. Your Rights

You have the right to:
Access, correct, or delete your personal information.
Withdraw consent to location or data collection at any time through your device settings.
Contact us for any privacy-related inquiries.


8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted within the app and take effect immediately upon publication.
9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at: 📧 support@tamweendrivers.com
10. Consent

By using the Tamween Drivers app, you consent to the collection and use of your personal and location data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using the application.